Knuspr, a leading online grocery retailer in Germany, uses remberg XRM as maintenance software and optimizes its supply chain through a preventive maintenance strategy. With locations in Munich, Berlin, Frankfurt, and Hamburg, Knuspr processes around 60,000 orders per month, which requires well-organized and efficient logistics.

Rapid incident resolution in the supply chain 

Efficient logistics are crucial to Knuspr's success. By using AutoStores, orders can be delivered within 90 minutes. Any interruption to this system can lead to significant financial losses and dissatisfied customers. Therefore, the constant availability of the equipment is a top priority.

Challenges and solutions in logistics

Before implementing maintenance software, the management of equipment and assets at Knuspr was often manual and prone to errors. This led to delays in troubleshooting. Christian Fieder, Head of Maintenance, describes the situation at the time: "We created workarounds with Excel and other programs that were neither effective nor sustainable."

Switching to the remberg XRM system brought significant improvements. The software enables the digital recording and management of all assets, allowing faults to be identified and resolved more quickly. "There were three reasons for introducing remberg XRM: an overview of all assets, schedulable maintenance, and the management of unplanned events," explains Fieder.

Benefits of digital maintenance

By integrating remberg XRM, Knuspr benefits in several ways:

• Clear identification: QR codes allow for quick access to all assets.
• Centralized maintenance schedules: Inspections and maintenance are coordinated and monitored.
• Rapid troubleshooting: Immediate action significantly reduces downtime.

Mobile, secure, cloud-based: This is what modern maintenance software looks like

By digitizing maintenance processes, downtime and equipment failures have been significantly reduced. In Knuspr's logistics warehouse, all areas are now equipped with QR codes—from conveyor belts and machinery to individual robots. These allow any of the 250 employees to report incidents directly. And they can do so without prior login or cumbersome administration: Fieder emphasizes: "The moment someone opens a ticket via the QR code, I know exactly which segment and which area the fault is in."

Knuspr's experience shows how important preventive maintenance is for modern logistics and an efficient supply chain. The use of remberg XRM has not only increased operational efficiency but also ensured customer satisfaction. Fieder summarizes: "With remberg XRM, we can cover everything—not just our automation technology, but also our building services equipment. The potential applications are so diverse—you just have to be bold enough to try!"

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